CASE STUDY - SNACK SHACK
User Journey Map
One improvement opportunitiy could be: in-app map could provide accessible navigation markers for strollers and young children.
Round 1 Findings
Users need more written/visual cues around filters and how they work.
Round 2 Findings
Users need expanded features for the order list and pick-up times.
Mockups after Usability Study 1
Mockups after Usability Study 2
Cart was changed to "order" as restaurants typically don't use carts.
Snack Shack user flow with filter feature.